SAP HANA Managed Services: Choose The Best Cloud Provider
There is a persistent myth that enterprise IT application states that moving a data center to the cloud makes this application on “the problem of someone else.” This affirmation has its part of the truth. You will not have to repair the hardware on which it is running or worry about the network. However, when you put your application in the cloud, it is still your responsibility. If you do not have the time or resources to manage this responsibility, you can delegate that to a managed service provider. Today, you can obtain managed services for almost any solution, including SAP products such as SAP HANA. To understand how SAP HANA managed services work, you need to first be familiar with the different SAP HANA cloud solutions which are available today.
SAP HANA Cloud Solutions
SAP HANA can run on the premises or in a cloud environment. SAP HANA cloud deployments can be placed anywhere along a spectrum of management complexity. At one extreme, you can run SAP HANA on public cloud infrastructure such as Amazon Web Services (AWS). This option is very economical, but you will be 100% responsible for your SAP HANA instance based on the cloud. Public cloud providers only provide infrastructure.
There are companies, such as Symmetry, that offer cloud hosting services for SAP HANA designed specifically for the application. In our case, we provide and adjust the hardware that adapts to the unique characteristics of the SAP HANA memory database. We can also run SAP HANA in our private cloud, while we work together with your local applications or in the public cloud.
SAP HANA Managed Services
SAP HANA managed services vary in scope. Some service providers simply run, manage and monitor their instance in the SAP HANA cloud. As the depth of service scale increases, you can obtain managed service plans for SAP HANA that include security monitoring and performance level service agreements (SLAs), as well as professional and advisory services. In fact, most companies are placing SAP HANA in the cloud as part of a much broader portfolio of SAP system needs. Often, we realize that these companies need guidance and help to implement the cloud.
The demand for SAP managed services is surprising. Industry research reveals that 60% of end users prefer the cloud over local infrastructure. When taking into account the need for SAP assistance, security, compliance, cloud integration, DR and other services, it is not difficult to understand why customers end up using several providers to run SAP in the cloud. However, this is far from ideal. This type of configuration increases overload and complexity, threatens the reliability of the SAP system and exposes you to security risks.
SIMPLIFIED MANAGED SERVICES SUPPORT
Symmetry addressed the need for SAP HANA managed services by creating a new generation cloud platform. We support public cloud platforms and installations while integrating servers both on and off-site in a specifically designed hybrid cloud solution. Together with our SAP-certified hosting platform, we offer the right size, performance and capacity for your big data applications, all backed up by an expert assistance service available any day, anytime, if you need it. We take safety into account, and we emphasize reliable and quality customer service.
Not only will your systems be backed by expert SAP personnel, but it is also very likely that you will end up knowing them by name, as they are dedicated to your environment. This helps to minimize the “learning delay” if a problem arises. In addition, our SAP Basis consultants not only run all of the SAP software installations, update and support stacks, they also have thousands of hours of experience. It could be said that they have “seen everything” and, in addition, can easily turn to a Symmetry partner with extensive experience in some of the most respected IT structures worldwide. In our opinion, these are the aspects that demonstrate the quality of an SAP HANA managed services provider.
THE NEED FOR HIGH-CONTACT SAP HANA MANAGED SERVICES
SAP HANA requires constant maintenance. For example, if a task does not run correctly or if its performance slows down, your managed service provider must resolve the problem before it affects other areas of your SAP environment. This is where it is shown that not all SAP HANA managed service providers work in the same way. Some rely on helplines and scaling-based service. With this approach, it can be a long time before someone discovers what the problem is, and much more until it is resolved.
Our approach is different. Our SAP HANA managed service gives you direct access to assistance personnel who are familiar with your specific environment. You are assigned a dedicated team of SAP support personnel and a customer manager. Thanks to this, you can have uninterrupted access. We put at your disposal a team of certified HANA SAP Basis consultants. This team offers constant attention and assistance for your instance of SAP HANA. You can solve problems quickly at any time of the day or night.
CONCERNS ABOUT SAFETY AND COMPLIANCE
Safety and compliance are mandatory aspects today. We take these business needs into account with our managed services offerings from SAP HANA. We have some of the most complete security and compliance offers in the industry. With them, we cover the full range of managed cybersecurity and regulatory compliance services.
Our security and compliance services complement our other business offerings in the cloud (eg, SAP basic assistance, cloud hosting, and disaster recovery), in order to offer a comprehensive solution. We perform tasks such as supervision and risk correction. We also offer change control and penetration testing along with the physical security of the data center.
Management of SAP Services S / 4HANA
Many of our customers are placing SAP HANA in the cloud as the first step to migrate to SAP S / 4HANA. Our SAP HANA managed services are a big part of this migration process. Moving S / 4HANA to the cloud can be a challenge. Our advisory and implementation services establish a fluid basis for the transition and, after implementation, can maintain their new S / 4HANA instance running smoothly.
Find The Right SAP HANA Cloud Provider
What to look for in an SAP HANA managed services provider Experience is a determining factor. We have a long history in the implementation of SAP HANA cloud solutions in an affordable and easy way. In addition, our “pay-as-you-grow” model allows you to take advantage of HANA’s speed, agility, and real-time processing without having to invest in physical or personal hardware to support a local instance of SAP HANA.
For more information about SAP HANA managed services offerings of symmetry, please contact us.